Frequently Asked Questions

Moncha is a curated box that brings together hard-to-find regional specialties and local sweets discovered across Japan, paired with matcha, Japanese tea, and culturally inspired items.

Rather than simply offering a collection of sweets, Moncha is designed to evoke the feeling of traveling through Japan.

When you open the box, you’ll find a thoughtfully selected assortment of visually delightful treats and items, inviting you to slowly enjoy their flavors and stories in your everyday life.

Even after everything has been enjoyed, a subtle sense of discovery and lingering impression remains.

Moncha aims to deliver not just products, but the quiet transformation of that experience.

What makes Moncha different from other Japanese snack boxes? Where is Moncha based?

The Moncha Box is defined by its careful curation of hard-to-find regional specialties and local sweets from across Japan, thoughtfully brought together under a unique theme for each edition—delivered as a single, immersive experience.

Beyond sweets, each box also includes matcha, Japanese tea, and culturally inspired items. This allows you to enjoy not only the flavors, but also the atmosphere and lingering essence that flow through each theme.

Moncha is not simply an assortment of products.

It is a box that opens a different world each time, designed to feel like a journey through Japan.

Where is Moncha based?

Moncha is based in Japan.

We curate regional specialties and cultural items from across the country and ship them worldwide.

Each Moncha Box includes 15+ carefully curated items, featuring regional Japanese sweets and snacks sourced from across the country, paired with matcha and Japanese tea.

Every box is built around a unique theme, combining flavors and culturally inspired elements to create a cohesive, immersive experience. For subscribers, the contents change with each delivery, offering a new way to explore Japan every time.

Do you offer a subscription service? What are the expiration dates of the products? What allergens are included in the box? Which countries do you ship to? How much is the shipping fee? When will my box ship? What is the delivery schedule? How long will it take for my order to arrive?

Yes, we offer a subscription service.

You can choose from 1, 3, 6, or 12-month plans. Each delivery features a new themed Moncha Box, allowing you to experience different regions and flavors of Japan over time.

What are the expiration dates of the products? What allergens are included in the box? Which countries do you ship to? How much is the shipping fee? When will my box ship? What is the delivery schedule? How long will it take for my order to arrive?

Allergen information is included on a leaflet enclosed with each box.

Each Moncha Box contains a variety of sweets and items, so expiration dates may vary by product.

In Japan, expiration dates are often displayed in the order of year/month/day.

At Moncha, we carefully select items with a focus on freshness and quality. As a result, some products may have relatively shorter shelf lives.

Additionally, international shipping may take longer than expected due to weather conditions, delivery delays, or customs procedures.

We do our best to include items with at least one month remaining before expiration; however, we recommend enjoying them as soon as possible after delivery.

If you have any concerns, please feel free to contact us with a photo showing the expiration date.

What allergens are included in the box? Which countries do you ship to? How much is the shipping fee? When will my box ship? What is the delivery schedule? How long will it take for my order to arrive?

Allergens in the Moncha Box vary depending on the contents.

Some items may contain allergens such as wheat, soy, milk, eggs, sesame, orange, or chicken.

If you have any food allergies or dietary restrictions, please be sure to check the labeling of each product before consumption.

If you have any concerns or questions, please feel free to contact us.

Which countries do you ship to? How much is the shipping fee? When will my box ship? What is the delivery schedule? How long will it take for my order to arrive?

Currently, we deliver our products to the following countries.

Oceania

Australia, New Zealand

Asia

Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand

Europe

Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Luxemburg, Netherlands, Norway, Poland, Slovenia, Spain, Sweden, Switzerland, United Kingdom

North America

Canada, United States

if your country is NOT on the list above, please contact us.

How much is the shipping fee? When will my box ship? What is the delivery schedule? How long will it take for my order to arrive?

Shipping fees vary depending on your country and the subscription plan you choose.

For subscription plans (1, 3, 6, or 12 months), shipping fees are calculated based on the number of deliveries. For example, 3, 6, or 12-month plans include shipping fees for 3, 6, or 12 shipments respectively, which are added at checkout.

You can check the exact shipping cost at checkout before completing your purchase.

When will my box ship? What is the delivery schedule? How long will it take for my order to arrive?

For one-time purchases and the first order of subscriptions, shipments are dispatched via Japan Post within approximately two weeks.

As some items have relatively short shelf lives, we carefully adjust the shipping timing to ensure you receive them in the best possible condition.

Final delivery will be handled by your local postal service in partnership with Japan Post.

For subscription orders after the first delivery, boxes are shipped around the 15th to 25th of each month.

What is the delivery schedule? How long will it take for my order to arrive?

For the first subscription order, your box will be shipped within approximately two weeks via Japan Post.

After the first delivery, subscription boxes are shipped once per month, typically between the 15th and 25th.

We carefully adjust shipping timing to ensure the best possible condition, and final delivery is handled by your local postal service in partnership with Japan Post.

How long will it take for my order to arrive?

Delivery times vary depending on your location, but most orders arrive within 7–14 days after shipment.

Please note that international shipping may take longer due to weather conditions, postal delays, or customs processing in your country.

Once your order has shipped, final delivery will be handled by your local postal service in partnership with Japan Post.

If you have any concerns about your delivery, feel free to contact us.

Billing cycles vary depending on the subscription plan you choose (1, 3, 6, or 12 months).

For the 1-month plan, you will be billed every month on the same date as your initial purchase.

For 3- and 6-month plans, billing follows the same cycle, charged on the same date as your original purchase for each renewal period.

Do I have to pay VAT, customs duties, or other fees? What is your refund and cancellation policy?

These charges are determined by your local customs authorities and are the responsibility of the recipient. Moncha does not include these fees in the product or shipping price.

If applicable, you may be required to pay these charges upon delivery.

For more details, we recommend checking with your local customs office.

What is your refund and cancellation policy?

All payments for Moncha products and services are final and non-refundable.

As Moncha curates perishable snacks and sweets, we do not accept returns or exchanges.

If you wish to cancel your subscription, please do so before your next billing date to avoid being charged for the upcoming delivery.

Once a subscription has been renewed, the charge is non-refundable.

If your order has not arrived within 3 weeks from the shipping date, please contact us.

Missing or lost orders must be reported within 6 weeks from the shipping confirmation date to be eligible for review and possible reimbursement.